Privacy Policy
Last updated: March 15, 2025
Introduction
At aurielnoex, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our financial education services and team motivation programs.
We operate under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth) and comply with all applicable Australian privacy laws. This policy applies to all personal information we collect about you, whether you're a current student, prospective learner, or website visitor.
Information We Collect
Personal Information
We collect various types of personal information to provide you with our educational services:
- Contact details including name, email address, phone number, and postal address
- Professional information such as job title, company name, and industry experience
- Educational background and learning preferences
- Payment information for course enrollment and billing purposes
- Communication records including emails, support tickets, and feedback
- Technical information about your device and internet connection
Usage Data
When you interact with our platform, we automatically collect:
- IP address and geographic location data
- Browser type, operating system, and device information
- Pages visited, time spent on our website, and navigation patterns
- Learning progress and course completion statistics
- Search queries and content preferences
How We Use Your Information
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Course delivery and support | Contact details, learning progress | Contract performance |
| Payment processing | Billing information, transaction records | Contract performance |
| Customer service | Contact details, communication history | Legitimate interest |
| Marketing communications | Contact preferences, interests | Consent |
| Platform improvement | Usage data, feedback | Legitimate interest |
We may also use your information to send you important updates about our services, respond to your inquiries, and ensure the security of our platform. All marketing communications include clear opt-out options, and you can withdraw consent at any time.
Information Sharing and Disclosure
Third-Party Service Providers
We work with trusted partners to deliver our services effectively. These include:
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and platform functionality
- Email service providers for course communications
- Analytics tools to understand user engagement
- Customer support platforms for efficient service delivery
All third-party providers are carefully selected and bound by strict confidentiality agreements. They can only access information necessary to perform their specific services and cannot use your data for their own purposes.
Legal Requirements
We may disclose your information when required by Australian law, court orders, or regulatory authorities. This includes situations involving fraud prevention, legal disputes, or compliance with tax obligations.
Your Privacy Rights
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who we've shared it with.
Correct Information
Update or correct any inaccurate or incomplete personal information in your account or our records.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations we must maintain.
Restrict Processing
Limit how we use your information in certain circumstances, such as disputing accuracy or objecting to processing.
Data Portability
Receive your personal data in a structured format to transfer to another service provider where technically feasible.
Withdraw Consent
Opt out of marketing communications or withdraw consent for data processing where consent is the legal basis.
Exercising Your Rights
To exercise any of these rights, contact our Privacy Officer at contact@aurielnoex.com or call +61889274892. We'll respond to your request within 30 days and may need to verify your identity to protect your personal information.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Encryption
All sensitive data is encrypted both in transit and at rest using industry-standard protocols.
Access Controls
Strict authentication and authorisation procedures limit data access to authorised personnel only.
Regular Audits
Our security practices undergo regular assessment and improvement to maintain effectiveness.
Staff Training
All team members receive ongoing privacy and security training to handle your information appropriately.
Despite our security measures, no system is completely immune to risks. We continuously monitor and update our security practices, and we'll notify you promptly of any data breaches that may affect your personal information, as required by Australian law.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Here are our general retention periods:
- Student records: 7 years after course completion for certification purposes
- Financial records: 5 years as required by Australian taxation law
- Marketing communications: Until you unsubscribe or withdraw consent
- Website analytics: 2 years for platform improvement purposes
- Support communications: 3 years for service quality and dispute resolution
When information is no longer needed, we securely delete or anonymise it according to our data destruction procedures.
International Data Transfers
Some of our service providers may process your information outside Australia. When this occurs, we ensure appropriate safeguards are in place through:
- Standard contractual clauses approved by Australian privacy regulators
- Adequacy decisions recognising equivalent privacy protection
- Binding corporate rules for multinational service providers
- Your explicit consent where other safeguards aren't available
We regularly review these arrangements to ensure your information receives adequate protection regardless of where it's processed.
Cookies and Tracking Technologies
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand how visitors interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. Our cookie notice provides detailed information about each type and how to manage them.
Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you through:
- Email notification to registered users
- Prominent notice on our website
- Direct communication during your next course interaction
We encourage you to review this policy regularly to stay informed about how we protect your privacy. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Contact Information
aurielnoex Privacy Officer
Level 1/110 Eagle St, Brisbane City QLD 4000, Australia
Phone: +61889274892
Email: contact@aurielnoex.com
Response time: Within 30 days
Complaints and Disputes
If you have concerns about how we handle your personal information, please contact our Privacy Officer first. We're committed to resolving privacy issues quickly and fairly.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
You also have the right to seek remedies through the Federal Court of Australia or Federal Circuit Court if you believe we've seriously interfered with your privacy.